Terms of Service

Last Updated 9th November 2026

OVERVIEW

This website is operated by Pip Organic. Throughout the site, the terms “we”, “us” and “our” refer to Pip Organic on this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following (“Terms of Service”, “Terms”), including those additional terms of service and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of service of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our site and store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Purpose & Scope

These terms govern every order placed via piporganic.com. By placing an order, the customer agrees to be bound by them. Separate trade terms apply to Trade Customers, as per Section 7. Nothing in these terms limits any right you have under applicable consumer protection law.

2. Definitions

"we, us, our" Pip Organic is a trading name of Booost Trading Ltd, trading as Pip Organic a company registered in England and Wales. Company number: 4236843 and registered office: Booost trading Ltd (Pip Organic), 255 Putney Bridge Road, SW15 2PU. And Pip Organic Ltd: 20 Harcourt street, Dublin, Ireland, D02 H364

"you, customer" the individual or business placing an order via the Website.

"trade customer" a registered business customer purchasing at wholesale pricing under a separate trade account, per Section 7.

"website" piporganic.com and any subdomain or associated storefront operated by us.

"order" a request to purchase products submitted via the Website.

"contract" the agreement formed between us and the customer on the terms set out in this document, per Section 9.

3. About Us

Pip Organic is a trading name of Booost Trading Ltd, trading as Pip Organic a company registered in England and Wales. Company number: 4236843 and registered office: Booost trading Ltd (Pip Organic), 255 Putney Bridge Road, SW15 2PU. And Pip Organic Ltd: 20 Harcourt street, Dublin, Ireland, D02 H364.

4. Eligibility to Order

By agreeing to these terms of service, you confirm that you are at least 18 years old and have legal capacity to enter into a contract. Delivery is available to addresses within the United Kingdom only in mainland UK (excluding Northern Ireland and the channel islands); the Website is not currently configured to accept international orders.

You may not use products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws in you jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature, on breach or violation of any of the terms will result in an immediate termination of our services/ account.

5. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

6. Product Information on Website

Product images and descriptions on the Website are illustrative. Packaging, allergen information and ingredient formulation, and nutritional information may change, and the physical product (e.g. packaged goods) received is the authoritative source of ingredient and allergen information at the time of consumption, not the Website listing or the information at the time of order. We have made every effort to display as accurately as possible the colours and images of our products, but size, and appearance will vary. We cannot guarantee that your device’s display monitor will be accurate. We cannot guarantee that information displayed on the Website, or provided by the “Pip AI Assistant”, reflects changes made after publication.

Where a customer has an allergy or specific dietary requirement, always check the physical product packaging directly on receipt, and use this as the most up to date version.

Certain products may be available exclusively online through the website. These products may have limited quantities and are available at the discretion of Pip Organic, and we reserve the right to limit volumes to any buyer, regardless of location.

7. Trade Customers

Wholesale services is available only to approved Trade Customers via a separate trade account registered to a business and is not displayed to the general public. A prospective Trade Customer applies via the trade application process on the Website; approval is at our discretion. Trade Customer accounts are governed by these terms together with any additional trade terms agreed at the time of approval. Pricing will be displayed to trade consumers with applicable taxes displayed and charged at checkout.

8. Pricing & Payment

For non-trade customers prices are shown inclusive of VAT (where applicable), in pounds sterling, and delivery charges are calculated at checkout. We take reasonable care to ensure prices are correct, but reserve the right to correct a genuine pricing error before an order is dispatched, and will contact the customer if this affects their order. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue products/ service without any notice. We shall not be liable to you for any price change, product discontinuation, suspension or withdrawal of services.

Payment is taken via the payment methods offered at checkout at the time of order.

9. Order Acceptance

An order confirmation email confirms we have received the order; it does not, by itself, constitute acceptance. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and or/ orders that use the same billing and/ or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting your email provided at the time the order was made.

Unfortunately, we’re unable to amend, or cancel orders once placed and you’ve received confirmation, as the order is fulfilled by a third party. Please note that contacting our customer services after you have received your confirmation email may not result in order amendments, as the order may have automatically fulfilled by a third party.

If there is an abuse or mis use of coupon codes or vouchers, we reserve the right to cancel / not accept an order placed.

We reserve the right to decline an order, or to fulfil it in part, for example where a product is out of stock; where this happens we will contact the customer regarding a substitution, split dispatch, or refund of the affected item, and any payment for a declined order in full is refunded.

10. Billing

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to update information including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Please note only payment provider holds financial details, such as credit card details etc.

For more details, please refer to our Delivery, Returns and Refunds Ts & Cs

11.Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of service.

12. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

13. Complaints

Complaints about an order, a product, or the Website should be directed to us at juice@piporganic.com in the first instance.

14. Intellectual Property

All content on the Website, including product photography, brand assets, and written content, belongs to Booost Trading Ltd or its approved licensors and may not be reproduced without permission.

15. Disclaimer of warranties; limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded or limited under English law. Subject to that we have no liability for losses arising from an unfilled order. Save where a longer or different position is required by applicable consumer protection or product safety law.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you with no reason given.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Pip Organic (Booost Trading Limited) our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Due to some countries/counties or cities do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries/counties or cities , our liability shall be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend and hold harmless Pip Organic and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

18. Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

19.Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, farm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

20. Acceptable Use

The Website, including the “Pip AI Assistant”, must not be used: to attempt to extract information it is not authorised to provide; to submit false or fraudulent orders; for any unlawful purpose; or to attempt a denial-of-service attack, automated scraping, credential attack, or the introduction of malware.

21. Website Availability

We do not guarantee uninterrupted availability of the Website, and are not liable for a temporary outage, scheduled maintenance, or a checkout or payment failure beyond our reasonable control.

22. Promotional Offers

Discount codes, coupons, promotions, or bundle offers may be subject to its own additional terms shown at the time it is offered, may expire, and may be withdrawn or amended by us at any time before it is applied to an order. All discount codes are strictly one use per customer unless otherwise stated. Discount codes cannot be combined with other coded offers or sale/ reduced items unless stated otherwise. All discounts, sales and vouchers are up to the discretion of Pip Organic, and they reserve the right to cancel any offers without notice. Promotional codes and discounts cannot be shared. They may not be shared or used from the same IP address.  Any coupons or discount codes that are used without permission or Pip Organic's consent will be cancelled and orders reverted or returned at the cost of you, the customer.

23.Website Errors & Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, nutritional and allergen information, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, and allergen information except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

24. PIP ORGANIC (BOOOST TRADING LTD) “Pip AI Assistant”

Please read these Terms and conditions if you engage with our AI assistant. 

AI Assistant: Nature, Limitations and Reliance

Section A

[1] Nature of the Assistant

Within our service we offer the ability to communicate with an “Pip AI assistant”. The chat assistant available on this website (“the Assistant”) is an automated, artificial-intelligence-based tool. It is not a human representative of Pip Organic, and its responses are generated automatically from information made available to it. The AI Assistant will identify itself as an automated system if you are unsure whether you are speaking with a person. The AI assistant is run on a third-party platform called Zip chat. If you use our AI assistant, you agree to the policies of Zip chat found here: Pip Organic are not liable for any association with Zip chat and their services. [SP5] The User is obliged to stay up to date with any changes through Zipchats privacy policies directly.

[2] No Reliance

Information provided by the AI Assistant is offered for general guidance only and does not form part of, and must not be relied upon as, professional, medical, dietary, allergen, legal or nutritional advice. It can answer general product questions, Order status and tracking: read-only. To protect your details, the “Pip AI Assistant” will ask for both your order number and the email address used to place the order before sharing your order status and Evri tracking link. It cannot change, cancel or refund an order. Delivery, returns, and standard policy questions: answered only from our published Delivery & Returns policy. Wholesale/trade enquiries:  the “Pip AI Assistant” will direct you to our business enquiry form, which is reviewed by our sales team. If the “Pip AI Assistant” is unable to answer a query with confidence, it will say so and direct you to a member of our team or redirect you to a link; you should not treat silence, a generic reply, or a partial answer as confirmation of any fact.

[3] Allergen, Health and Ingredient Information

The “Pip AI Assistant” does not provide, and must not be asked to provide, advice on allergens, ingredients, or health suitability beyond what is available on the relevant product packaging. The definitive source for allergen and ingredient information is the product packaging. If a product page and a statement from the AI assistant ever conflict, the product packaging on receipt takes precedence, and you should contact us directly before purchasing or consuming the product if you have any question (juice@piporganic.com).  [SP6] If you have allergies and looking for specific information about our products that relate to you (or someone you are in association with) then you must email us directly on juice@piporganic.com and the “Pip AI Assistant’ is not the source of truth.

Anything urgent that needs immediate customer responses from Pip Organic, needs to be emailed directly on juice@piporganic.com as it is not guaranteed that comments that come through the “Pip AI assistant” will be monitored and responded to immediately.

[4] Accuracy and Corrections

While we configure and test the “Pip AI Assistant” to answer only from verified information and to decline or escalate where it lacks a confident answer, we do not warrant that every response will be complete, accurate, or up to date. We build and test the “Pip AI Assistant” to answer only from information we've verified on our website, but it's still an automated tool and can occasionally get something wrong. The packaging is always the definitive source of truth. If anything the “Pip AI Assistant” says differs from those, the packaging take precedence. The same applies to price, availability, and delivery details: what's shown at checkout and in your order confirmation is what applies. If you believe the “Pip AI Assistant” has given you incorrect information, please contact us using the details below before relying on it or completing a purchase on that basis; we will correct the underlying information and, where appropriate, the Pip AI Assistant's configuration (juice@piporganic.com).

[5] No Waiver of Statutory Rights

Nothing in this clause affects your statutory rights as a consumer, including under the Consumer Rights Act 2015, or any right that cannot lawfully be excluded or limited.

Section B. Sale Conduct: Precedence of Terms

[6] What Forms Part of Your Contract

Your contract with us for the purchase of any product is formed on the basis of: (a) the product listing and description published on this website at the time of order, (b) these Terms of Service, and (c) any order confirmation we send you. A statement made by the “Pip AI Assistant” during a conversation, including on pricing, availability, delivery timing, ingredients, or product suitability, does not vary, supplement, or form part of that contract, and is not a legally binding offer or representation on our part.

[7] Discrepancies

If something the “Pip AI Assistant” tells you conflicts with the product listing, these Terms, or your order confirmation prevails. If there are discrepancies please email us at juice@piporganic.com. We will review this up to our discretion and in line with your statutory right.

[8] Pricing and Availability Errors

Prices and stock availability referenced by the “Pip AI Assistant” are indicative and drawn from the same systems as the website but may occasionally be out of date at the moment of reply. The price and availability shown at checkout, and confirmed in your order confirmation, are the ones that apply. If the “Pip AI Assistant” states a price or availability that differs from the checkout the checkout price and availability prevail.

[9] No Authority to Vary Terms

The AI Assistant has no authority to agree bespoke pricing, discounts, coupons, refunds, exceptions to these Terms, or wholesale/trade terms on our behalf. Any such request is referred to a member of our team, and only a written confirmation from Pip Organic is binding.

Section C. Limitation of Liability: AI Assistant

[10] Exclusions

To the fullest extent permitted by law, and without affecting Clause [5] above, we exclude liability for any loss or damage arising from:

·       reliance on a statement made by the AI Assistant that conflicts with the applicable product listing, packaging, or these Terms

·       a delay, inaccuracy, or unavailability of the AI Assistant, including where it is suspended or taken offline;

·       use of the AI Assistant for a purpose outside its stated scope (see Clause [2] [3]), including seeking medical, dietary, allergen, or legal advice from it.

[11] Consistency with Our Wider Limitation of Liability Clause

This clause sits alongside, and does not replace, the general Limitation of Liability clause elsewhere in these Terms.

D. Complaints and Escalation

Please refer to section A Clause [4] If you have a concern about something the Assistant has said or done, including a suspected allergen or safety issue, contact us at juice@piporganic.com and we will treat it as a priority.

E. Child safety and use

We do not permit the use of the “Pip AI assistant” to children, and it will never ask your age, or gender . It’s use is intended for adults only. If you mention your age or gender, if you provide this information, it is at your own risk.  Where a child’s age comes up, the “Pip AI Assistant” will always confirm that the customer must check the physical pack for guidance on age suitability of product. 

F. Your Data

Conversations with the Assistant are handled under our Privacy Policy, in the same way as any other data we collect. Our chat provider, Zipchat, processes conversations on our behalf, keeps them for 90 days. The “Pip Ai Assistant” doesn't remember you between separate visits. See our Privacy Policy for full detail.

25. Fraud Prevention

An order suspected of fraud may be delayed, cancelled, or subject to additional identity or payment verification before it is dispatched.

26.  Account Security

You are responsible for keeping your login access secure and for activity on your account. Contact us immediately if you suspect unauthorised access.

27. Force Majeure

We are not liable for a delay or failure to perform caused by circumstances beyond our reasonable control, including strikes, adverse weather, courier disruption, government restriction, or supplier failure.

28. Privacy

Personal Data submitted via the Website is handled per our public Privacy Policy. By placing an order, you acknowledge that we process the Personal Data necessary to fulfil it.

29. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

30. Governing Law & Jurisdiction

These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection applicable in the customer's country of residence.

31. Changes to These Terms

We may update these terms from time to time; the version in effect at the time an order is placed applies to that order. We will always have a date provided for when the latest update was made at the top of our terms document.

32. Contact Us