Delivery, Returns and Refunds Policy

DELIVERY, RETURNS AND REFUNDS Policy

Last Updated 9th November 2026

Delivery Processing

Currently we are only able to deliver to mainland UK, excluding the Channel Islands and Northern Ireland. We aim to deliver all orders in 5 working days of purchase, when payment is received and confirmed, but this is not a guaranteed delivery time. Processing times may vary during peak periods, holidays, or promotional events. Please Note: Orders placed after 12pm on Friday will not be dispatched until at least Monday. Additionally, weekend orders are immediately automated and processed, so will not be dispatched until at least Monday.

Delivery times

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may be affected by factors outside our control, including carrier delays, weather conditions, and other unforeseen circumstances.

Returns & refunds 

As Pip is a perishable food and drink item. Once an order has been placed, it is within an automated system, therefore we cannot amend an order, return an item, cancel the order, or issue credit to an account. You are reminded of this at checkout before you place your order. However, if you feel the product is defective, please contact juice@piporganic.com. 

Missing parcels

We work with third party providers to get your parcels to you. If your parcel has not been delivered, we will not replace this parcel unless clear proof shows it was not due to customers fault i.e. courier have lost the parcel, and it never arrived. The customer needs to notify us need to notify us within 7 days of delivery to be considered for a replacement and must show proof that they have tried to contact the courier, raised a report, and complained before contacting us. If attempts to deliver have been failed to the chosen address on multiple occasions, and the parcel is returned this is the responsibility of the customer to dispute with the courier. Our courier will send evidence of delivery to you. All decisions are at the discretion of Pip Organic.

Damaged or Missing Items

Any damaged, defective, or missing items must be reported within 7 days of delivery, together with supporting information and photographs to juice@piporganic.com. Please note that we always require photographs of damaged or defective goods. Without these we are unable to replace damaged goods this does not affect your statutory rights. If a parcel is damaged, it cannot be returned to us and is up to the discretion of the customer to dispose of.

Delivery charges

Shipping fees are calculated at checkout. Orders under the cost of £30.01 are currently charged at £4.99 per delivery, as an additional charge on top of product cost. Orders over the cost of £30.01 are free of delivery chargers.  

Exporting Goods and Indemnity

It is a condition of these T&Cs that the Customer shall not resell (whether directly or indirectly, actively or passively) any of the Goods, unless and to the extent that the Customer has obtained our (Pip Organics) prior written consent to sell the Goods in any other territory. Products are for UK consumption only.

Delivery Address

Customers are responsible for ensuring that all shipping information is accurate and complete. We are not liable for delays or losses resulting from incorrect delivery details provided by the customer. If previous delivery issues have occurred at an address, our third-party courier may be unable to complete future deliveries. In such circumstances, we reserve the right not to offer a replacement, refund, or offer further delivery attempts.

Tracking Information

Where available, tracking details will be provided to the email provided at checkout once the order has been dispatched by our third party provider.

Failed Deliveries

If a delivery is unsuccessful due to customer error, refusal to accept delivery, or failure to collect the parcel from a name location/ pick up location this is the responsibility of the customer, and Pip Organic holds no obligation to replace, refund or exchange this order.

Out of Stock Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at juice@piporganic.com, and we will assess this on a case by case basis, and is up tothe discretion of Pip Organic

Force Majeure

We shall not be liable for any delay or failure to perform our delivery obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, governmental actions, pandemics, or failures of third-party service providers.

Changes to These Terms

We reserve the right to amend these Terms of Service of Delivery, Returns and Refunds at any time without prior notice.

Contact us

For all delivery enquiries, please contact:

Email: juice@piporganic.com.